When returning any part of your order, please follow the instructions below:
- Detach the top of your packing slip and keep it for your records.
- Complete the return reason form at the bottom of the slip.
- Pack the item(s) securely in the original product packaging. Please include all items and packing slip. All items must be returned in good unused condition to ensure credit.
- Remove, completely cover or mark through any other shipping labels.
- Affix the pre-paid* label to the package. Do not alter the label.
- Drop off your package to your nearest UPS location. No postage is required with a pre-paid label & return is free of charge.
- For your records, make note of the full 18 digit return tracking number, starting with 1Z.
- Track your shipment by visiting http://www.ups.com.
*If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:
Returns Processing Department 3201 Danville Blvd., Suite 245 Alamo, CA 94507
If you believe you did not receive a pre-paid return label in error, please call customer service at 1.855.5.RCHECK | 1.855.572.4325 for further assistance on return eligibility.